The FinSoft Recovery Agency Module is a comprehensive solution designed to manage client dues and streamline recovery agency operations. Whether you’re tracking loan repayments or overseeing recovery efforts, this powerful tool optimizes resource allocation, provides detailed reporting, and enhances communication with borrowers—all through an intuitive, user-friendly interface.

Key Features:

Dynamic Dashboard

Gain instant access to critical insights through feature-rich dashboard. 

•    View detailed information on enlisted recovery agencies
•    Analyze your entire lending portfolio
•    Track classification status and performance of recovery agencies
•    Monitor loan recovery progress in real-time
•    Account monitoring & payment tracking 

Loan Bucketing & Distribution

Efficiently manage overdue loans with our loan bucketing and distribution panel:

• Display overdue installments by number, type, and amount
• Categorize by borrower profession and days past due (DPD)
• View branch or zone-wise overdue loan lists for targeted recovery efforts

Resource Allocation & Distribution

Optimize your recovery process by assigning non-performing loans to the right teams:

• View non-performing loans in a user-specific dashboard based on predefined roles
• Distribute loan lists automatically or manually to specific user groups
• Track progress of each allocated loan, ensuring accountability

Advanced Reporting and Analytics

Generate comprehensive reports on loan recovery performance, collection efforts, and account statuses:

• Analyze recovery data to make informed decisions
• Monitor overall debt recovery progress with in-depth analytics
• View trends and key performance indicators (KPIs) for continuous improvement

Keeping Track and Recording Actions

Simplify the negotiation and settlement processes:

• Offer payment plans and track payment progress
• Record escalations and relocation processes
• Manage documents related to each account for easy reference

Multichannel Communication & Notification Management

Enhance borrower communication with our multichannel notification system:

• Send automated reminders via email, SMS, letters, or phone calls
• Notify customers of upcoming payments, missed payments, and outstanding balances
• Facilitate timely repayment through consistent, automated communication

360° View of the Customer

Access a complete overview of borrowers and related entities:

• View borrower, co-borrower, and guarantor details
• Access loan, security, and transaction information for holistic account management

Performance KPI Monitoring

Drive team performance and recovery results with real-time KPI tracking:

• Set and monitor targets for collectors and team leaders
• Conduct daily performance reviews and track historical performance ratings
• Analyze team efficiency from the same dashboard to ensure continuous growth